What is a subprocessor?
A subprocessor is a service provider RecDial appoints to process personal information so that we can provide, secure, support, or administer the Services. A provider processes only the information reasonably required for its role and is subject to contractual or other safeguards appropriate to the service and risk.
Processing locations describe the likely regions used for RecDial's current configuration. A provider may use additional infrastructure or support locations under its published terms. See our privacy policy for more information about overseas processing, security, retention, and individual rights.
Current subprocessors
| Provider | Purpose | Data involved | Likely processing location |
|---|---|---|---|
| Cloudflare | Private object storage, background processing, queues, content delivery, and Turnstile security. | Recordings, generated files, job metadata, website security data, IP address, and technical logs. | Australia for object storage and background processing; Cloudflare's global edge network for content delivery and Turnstile. |
| Deepgram | Call and voicemail transcription. | Audio recordings, language settings, transcripts, and transcription metadata. | Australia. |
| Ezidebit | Payment processing and billing status. | Payer and account details, payment instructions, transaction status, and billing references. | Australia. |
| Hookdeck | Webhook routing, delivery, retry handling, and event troubleshooting. | Integration events, provider identifiers, delivery metadata, and limited event content. | United States. |
| IPinfo | Optional network and approximate IP location enrichment for call diagnostics. | Public IP address, approximate location, network provider, and autonomous system information. | United States. |
| OpenAI | Generation of call summaries, action items, outcomes, and prompts. | Transcripts and the limited context required to generate the requested output. | United States. |
| PlanetScale | Production relational database hosting. | Account, agency, call, message, integration, billing, audit, and service records. | Australia. |
| PostHog | Customer application product analytics and feature adoption measurement. | Stable user and agency identifiers, name, work email address, agency name, role, application and device details, and allowlisted product usage events. | United States. |
| Pusher | Real-time application and calling events. | User and session identifiers, call state, notification payloads, and connection metadata. | Singapore. |
| Resend | Transactional, account, support, and website enquiry email delivery. | Name, email address, message content, account links, and email delivery metadata. | Japan. |
| Sentry | Application error, crash, release, and sampled performance monitoring. | Stable user and agency identifiers, request, job, and call session identifiers, sanitised error and stack information, routes, status codes, and application, device, and runtime details. | United States. |
| Telnyx | Phone numbers, calling, SMS, voicemail, and recording delivery. | Phone numbers, call and message metadata, communication content, recordings, and routing information. | Australia, the United States, and global telephony networks. |
| Vercel | Website, application, and API hosting and operational delivery. | Account and request data, IP address, application responses, and operational logs. | Australia for application and API compute; Vercel's global edge network for static content delivery. |
Customer-directed services
The following services are connected only when an agency or user selects, authorises, or configures them. They are not presented as general RecDial subprocessors. Information sent to one of these services is also handled under that service's agreement and privacy practices.
| Service | Use | Data involved |
|---|---|---|
| Google identity services | Optional account sign-in authorised by the user and agency. | Name, email address, account identifier, and authentication information. |
| JobAdder | Recruitment system synchronisation selected by an agency. | Contacts, candidates, jobs, opportunities, phone numbers, call notes, summaries, and recording links as configured. |
| Microsoft identity and Teams presence services | Optional account sign-in and Teams presence integration authorised by the user and agency. | Name, email address, account and tenant identifiers, authentication information, and presence status. |
| Recruit Wizard | Recruitment system synchronisation selected by an agency. | Contacts, candidates, phone numbers, call notes, summaries, activities, messages, and recording links as configured. |
Changes and questions
We may update this list when we add, replace, or materially change a provider. Where practicable, we will publish a proposed new or replacement subprocessor here at least 30 days before it begins processing personal information, except where a change is urgent for security, legal, or service-continuity reasons. Where a customer's agreement records a specific notification method or a longer notice period, that arrangement applies instead of this one.
If you have a reasonable, privacy-related objection to a new subprocessor, tell us at privacy@recdial.com within the notice period. We will work with you in good faith to address the concern; if we cannot, you may stop using the affected feature or, where your agreement provides, terminate the related Services. Please identify the agency you represent and the provider your question concerns so we can respond efficiently.