Help centre
Practical answers about calling, SMS, ATS sync, AI call summaries, recording, phone numbers, apps, billing, and privacy. Pick a topic below, or contact the support team for anything specific to your account.
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Getting started
RecDial is a cloud VOIP phone system built for recruitment agencies. It records, transcribes, and summarises recruitment calls with AI, sends SMS, and syncs call notes, summaries, transcripts, and recording links to Recruit Wizard, JobAdder, and Lovelio, from $39 AUD per user per month. It knows clients, candidates, and contractors apart and captures what each call meant for the placement.
Start a 14 day free trial to get a local number, connect your ATS, and make real calls with your team, with no card needed. Set up takes about two minutes, or you can request a demo for a walkthrough with the RecDial team.
Send a support request from the RecDial support page or email support@recdial.com. Include what is happening, what you expected, and any error text, and the support team will take it from there.
Free trial
Yes. The RecDial free trial runs for 14 days and includes a local number, up to 5 users, 300 minutes of local calling, and your ATS connected. No card is needed.
RecDial emails you a confirmation link, and opening it within 24 hours starts your trial. RecDial then creates your account and sets up your local trial number. In countries where the team sets up trials by hand, they will be in touch within one business day.
Yes. Choose Recruit Wizard, JobAdder, or Lovelio when you sign up, then connect it so trial calls sync to real candidate and contact records. Calls, SMS, voicemail, and recordings are logged to your ATS.
Yes. The local number you get on the trial stays with you when you upgrade to a paid plan.
Calling
Every RecDial plan includes unlimited inbound calls, excluding toll-free calls, unlimited simultaneous outbound calls, IVR, call recording, and click-to-dial, plus softphones for desktop, Android, and iOS. Domestic outbound calls draw on your shared monthly minute pool.
Yes. RecDial knows clients, candidates, and contractors apart and shows relationship and role context before you connect, so you start each call knowing where things were left.
Included minutes cover domestic mobile and landline calls within Australia, Belgium, France, Germany, Ireland, Italy, Netherlands, New Zealand, Singapore, Spain, and United Kingdom. Calls between countries are international, even when both countries are listed, and are charged at tiered per minute rates.
International calls are charged per minute in four tiers: Tier 1 at $0.15, Tier 2 at $0.60, Tier 3 at $1.60, and Tier 4 at $3.50, in AUD excluding GST. The tier depends on the country and the type of number you call, and the RecDial app shows the exact tier for your number before you call.
No. RecDial is a business phone system for recruitment calls, and calls to 000 and other emergency numbers are blocked. Every user should keep a mobile phone or fixed line for emergency calls.
SMS
Yes. Recruiters send and receive SMS from their RecDial number, with every message logged against the candidate or contact. RecDial SMS is built for one-to-one business conversations and is available on both plans.
Outbound SMS costs $0.13 AUD per segment, excluding GST, billed separately from your subscription and your shared minute pool. Long messages are split into multiple segments, so a two segment message costs $0.26 AUD.
Yes. SMS activity is logged to your connected ATS alongside calls, voicemail, and recordings, so the next recruiter to open the record sees the conversation.
RecDial Sync
RecDial integrates with Recruit Wizard, JobAdder, and Lovelio, and ATS Sync is included on both plans. If your team uses another recruitment platform, tell the RecDial team which one and they will work with you on the connection.
RecDial syncs call notes, AI summaries, transcripts, and recording links to the matching JobAdder candidate or contact as configured. Data exchanged can include contacts, candidates, jobs, opportunities, placements, and phone numbers, and JobAdder stays your primary recruitment record.
Depending on your configuration, the Recruit Wizard candidate or contact record receives a call note, the AI summary and action items, the full transcript, a link to the recording, and call metadata. Recruit Wizard stays your primary recruitment record.
Call activity, AI summaries, action items, and full transcripts sync to the matching candidate or contact in Lovelio as configured.
Yes. RecDial syncs recordings, or recording links where the ATS stores a link rather than the audio file, alongside notes, summaries, and transcripts. Recordings also stay available in RecDial for 6 months on Essentials and 12 months on Professional.
RecDial Intelligence
RecDial turns each call transcript into a summary, action items, and a call outcome, plus follow-up prompts. Summaries and action items sync to your connected ATS, and AI summaries are included on both plans.
No. RecDial does not use identifiable customer call content to train general AI models, and sends content to its AI providers only as needed to deliver the feature. Deepgram transcribes calls and voicemail, and OpenAI generates summaries, action items, outcomes, and prompts.
Recording and transcription
Yes. With recording enabled, RecDial records calls and produces a full transcript for each one, which also feeds the AI summary. Call recording and transcription are included on both plans.
Recordings are available in RecDial for 6 months on Essentials and 12 months on Professional. Transcripts and recordings, or recording links where the ATS supports them, also sync to your connected ATS as configured.
Your organisation does. Recording, transcription, and AI analysis are configurable, and the Acceptable Use Policy sets out the recording guidelines, including the notices and consents needed where each participant is located.
Read the recording guidelinesCall recording laws for recruiters
Yes. RecDial transcribes voicemail as well as calls, and voicemail is logged to your connected ATS alongside calls, SMS, and recordings.
Phone numbers
RecDial supports porting your existing landline and mobile numbers in. Contact RecDial support at support@recdial.com to start a port, which is handled under a separate port order with a one-off port-in fee of $9.00 AUD per number, excluding GST.
RecDial offers local landline numbers, mobile numbers, and toll-free numbers, and you can port existing numbers in. Inbound calls to your numbers are unlimited on every plan, excluding toll-free calls.
Landline numbers are $9.00 AUD and mobile numbers are $9.00 AUD per number per month. Toll-free numbers are $15.00 AUD per number per month, with toll-free inbound calls at $0.10 per minute, all excluding GST.
Desktop and mobile apps
Yes. RecDial has softphones for Windows, macOS, Android, and iOS, so recruiters can call and text from the desk or on the move with the same RecDial number. Softphones are included on every plan.
Download the RecDial desktop app for Windows and macOS from the RecDial downloads page, which lists the latest stable release with its version and file size.
Yes. RecDial supports optional sign-in with a Google or Microsoft account, authorised by the user and your organisation. Your organisation can also connect Microsoft Teams presence.
Pricing and billing
Essentials is $39 AUD per user per month for teams of 1 to 5 users, with 500 minutes per paid user. Professional is $69 AUD per user per month with no user ceiling and 1,000 minutes per paid user. Prices exclude GST.
Each paid user adds domestic outbound minutes to one shared account pool every month, so three Essentials users share 1,500 minutes and three Professional users share 3,000 minutes. Allowances reset monthly and unused minutes do not roll over.
Additional eligible domestic outbound calls cost $0.10 AUD per minute, excluding GST, unless your account has a configured cap. International calls, SMS, and toll-free traffic are charged separately from the pool.
RecDial invoices monthly in arrears, with direct debit through its payments provider as the default payment method. All prices are in AUD and exclude GST.
Essentials supports up to five users, so teams of six or more move to Professional, which has no user ceiling. Active users can rise or fall each month and are billed with daily proration.
Privacy and data
RecDial's production database is hosted in Australia, and recordings are kept in private object storage in Australia. Call and voicemail transcription also runs in Australia, and every provider and processing location is listed on the subprocessors page.
Yes. RecDial Pty Ltd is an Australian company committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. RecDial does not sell or rent personal information.
Notes, transcripts, summaries, and recordings, where your ATS supports them, sync to your connected ATS on an ongoing basis, so your ATS holds your own copy. After account closure, RecDial deletes or de-identifies active service data within 90 days, and encrypted backups expire within 180 days.
Email privacy@recdial.com to access, correct, or delete personal information RecDial holds about you, or to ask a privacy question. You can also write to the Privacy Officer at RecDial's Sydney postal address.
Still need help?
For anything specific to your account, send a support request or email support@recdial.com. Give the team the key details and they will take it from there.
Try RecDial
Start a 14 day free trial with a local number and your ATS connected, or book a walkthrough with the team.
